Frequently asked questions:

• Leaving Feedback

   Leaving Feedback

   

  When your order status is Completed,

  Then you can leave a feedback of the order, go to  My Account > My Orders> All orders > Order Review

   

  Tips:

  1. Write  a items review with more than 10 words , you will have a chance to get our $3 coupon cash reward.  

  2. Uploda a Youtube video review and follow our requiremnt , you will have a chance to get our $14.99 coupon cash as reward. 

   

• Is it Free Shipping?

    

  It is free shipping world-wide via AIRMAIL (HK Post), and America, Canada,most country of West Europe & Oceania are free shipping via EMS.

• When can I expect my order?

   

  After we confirm payment of your order

  Handling time: 2-7 working days, Order over 15 items with customized might takes a little longer
  

  Transit time: You may expect to receive your jersey within 5 -15 business days, it depend on which shipment methods you use.

• Which payment options we provided?

   

  We accept credit Card ,Western Union , Moneygram & Bank Transfer as our term of payment. 

  Credit Cards accepted:  a. Visa    b. MasterCard   c. JCB

   Western Union, Moneygram & Bank Transfer, Please email us or send a message to get our payment informations, we can offer you 5% off . 

• Do you offer Faster shipment?

   

  We can provide DHL or Fedex for faster shipment, but there will be additional charge . 

   If you have chosen the urgent delivery service, normally you can get the package within 3-7 business days after we ship out your package. 

• How can I know my payment is received or not?

   

   Once your payment is received, you will get a confirm email from us, or you can check your order status by My Account > My Orders > All Orders. 

   

• Why my credit card payment was failed ?

    Reason of credit card payment failed .

  Incorrect  Card Information 

  1.Make sure you use a JCB, Master or Visa Credit Card. 

  2.Make sure you  enter a right credit card number, Shipping address should same as billing address . 
  

  The bank refused  / Transaction declined by the bank. /Declined by issueing bank

   

  Please called your bank and asked them about that . Cause as we known , some bank might refuse to transfer payment to China Bank Account . 
  

   

   

  Not sufficient funds

   

  Please made sure your account have enough money for the order,our site accept US Dollars only.  Your bank might charge you Internaitonal exchange rate, so please made sure your account have more money than your order total .   
  

   

   

  Note: 

  We have 2 Credit Card payment channel, If the Channel 1 do not work , You an try Channel 2, Please try several times,sometimes it will work after several  try.
• Why I pay more for my orders?

   

  First, We confirm that we only charge the total amount of your order. 

  Second, the reason may be you don’t pay in U.S. dollars for our site accepts U.S. dollars only. 

  Or, it’s charged by your bank for exchange rate, you can call the bank and ask about the extra payment. 
• Can I change my order after I have submitted?

   

  Before your order shipped, You can change your order details, but the handling time of your order might takes longer . to ensure smooth delivery, please confirm your order details and contact details before your submit an order.

  After your order shipped, we can not change your order details. 

• How is order status different from tracking information?

   

  Order status is provided by eastysoccer.co and represents what is happening with your order between the time you submit it and the time we ship it out. 

  Tracking Information is provided by a carrier (EMS, DHL and FedEx) which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination.

• How Do I Track My Order?

   
  

  After an order has shipped, we will email you , so please make sure you enter a right email address and whitelist our email.you also can track your packages on eastysoccer. From My Account > All Orders,Go to the order you want to track, Click  Order Details next to your order (if shipped separately).  you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. 

   
• Package seized by the customs

   

  Don’t worry! We get the delivery guarantee for you. If your package is lost or seized by the customs during delivery, eastysoccer.com will ship a replacement to you for free! Please email us or send a message for arrangement.

• Problem With the jersey I got

  
  If you are not 100% satisfied with your purchase, and without personalized ,  you may return your item to us in 365 days from the receipt of the parcel to get a full refund. Please email us  with your order number and reason of return. you may return your item to us in 365 days from the receipt of the parcel to get a full refund.
  

  If your jersey with personalized, it can not be returned, Please understanding . 

   

   

• About Missing Tracking Information

   

   Sometimes tracking information won't be available.

   

  Here are some reasons why tracking information may not be available:

   

  • The package do not ship out yet .

  • Your order ship in many packages, some packages do not ship out.

  • Some shipments, such as HK Post, it only show when it left HongKong, If it do not show update about 1 month, You can email us or leave us a message. 

   

   

  Go to My Account > All Orders  and click  Order Details , send us a message or email us :service@eastysoccer.com.

   
• About Missing Packages That Show as Delivered

   

  What to do if your package shows as delivered but you can't find it.

   

  If your tracking information shows that your package was delivered, but you can't find it:

  Within 36 hours of expected delivery

  • Verify the shipping address

  • Look for a notice of attempted delivery

  • Look around the delivery location for your package

  • See if someone else accepted the delivery

  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

  o Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival

   

  36 hours past expected delivery

  Go to My Account > All Orders  and click  Order Details , send us a message or email us :service@eastysoccer.com.

   

   
• If I buy more, can i get discount price ?

   

  If you buy more, sure you can get our discount price , As you can see on our site, we offer wholesale price, when you order more than 3 itms , you can have our discount price, the more shirts you order, the most discount you get . 

• How can I personalize my shirt ?

  We can customize Offical style patch , name & number on your jersey.  Patch cost about US $3-5 each,  name & number cost extra $5 each.

  Customize of kids kits which in size #20 , #18, #16 are smaller than adult shirt , please understanding . 

  Adult Shirt ( Men & Women):

  we can personalize is  12 letters  &  2 number max. 
  

  Kids' kit :  

  we can personalize is 10 letters   & 2 number.

  If you want to personalize your team logo,sponsor logo, patch, name & number , Please send a message or email us  with your logo and design pictures. 

   

• How to your maintain your jersey

    

  How to your maintain your jersey 

   

   

  1. Many details of the jersey and shorts are printed by heat transfer  printing and we suggest you wash the jersey and shorts by hand, because machine wash could damage the details. If you insist on machine wash, please turn the jersey inside out first.

  
  

   

  
  

  2. Please do not wash the printed or stamped area too hard, and avoid exposing the jersey and shorts in the sun for a long time. Besides, please hang up the jersey when you don't wear it.

  
  

   

  3. If the letter/number falls off, please put the jersey flat and cover the letter/number with a clean & non-stick paper, and iron it with 150 °C (302 °F) for 7-8 seconds. If it doesn't work, please iron again. 

   

  
  

  Attention: Please do not iron the printed area directly